Privacy Policy

How TriStar Protective Services collects, uses, and protects your information.

Last Updated: August 19, 2026

Effective Date: August 19, 2026

TriStar Protective Services, LLC ("TriStar," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes the information we may collect, how we use it, and how we protect and disclose that information.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Company or organization name
  • Email address
  • Telephone or mobile phone number
  • Mailing or service address
  • Information submitted through website contact or quote request forms
  • Information relating to requested security services
  • Billing and payment-related information
  • Communications between you and TriStar
  • Other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, referring pages, and general website usage information.

How We Collect Information

Information may be collected through:

  • Our website and online forms
  • Telephone conversations
  • SMS/text messaging
  • Email communications
  • Service agreements and contracts
  • Quote or proposal requests
  • In-person communications
  • Customer service interactions
  • Other interactions with TriStar

How We Use Information

We may use your information to:

  • Respond to questions and service inquiries
  • Prepare quotes and proposals
  • Provide and manage security services
  • Schedule or coordinate services
  • Communicate regarding your account or services
  • Provide customer support
  • Send operational or service-related notifications
  • Process payments and maintain business records
  • Improve our website, services, and customer experience
  • Protect TriStar, our customers, employees, and others
  • Comply with applicable legal or regulatory requirements

SMS/Text Messaging Information

If you voluntarily opt in to receive SMS messages from TriStar Protective Services, we may use your mobile number to send service-related communications, scheduling information, quotes, customer support communications, operational updates, and general two-way business communications.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

Mobile information and SMS opt-in consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

SMS opt-in and consent information will not be shared with third parties for their own marketing purposes.

Sharing of Information

TriStar does not sell or rent customer personal information.

We may disclose information to service providers or vendors when reasonably necessary to operate our business, provide requested services, process payments, maintain technology systems, deliver communications, or perform other legitimate business functions.

We may also disclose information when required by law, court order, legal process, regulatory requirement, or when reasonably necessary to protect the rights, property, security, or safety of TriStar, our customers, employees, or others.

Any sharing described above excludes SMS opt-in consent information for marketing or promotional purposes.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Your Choices

You may request that we update or correct certain personal information by contacting us.

You may opt out of SMS communications by replying STOP to a text message from TriStar.

You may also request information regarding our privacy practices through the contact information provided on our website.

Third-Party Services and Links

Our website may contain links to third-party websites or utilize third-party service providers. TriStar is not responsible for the privacy practices of independently operated third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

The effective date at the top of this policy indicates when it was most recently updated.

Contact Us

Questions regarding this Privacy Policy or our privacy practices may be submitted through the contact information provided on the TriStar Protective Services website.

TriStar Protective Services, LLC Nashville, Tennessee